Q. Is
it safe to give my credit card details online to NYC Limousine™?
A. All transactions with NYC Limousine™ take place on a secure server using SSL
encryption technology to ensure a high level of security when
you enter your personal and payment details. To verify that
you are shopping in a secure environment, a padlock will appear
in your browser. It is normally in the status bar, towards
the right hand side, at the bottom of your browser window.
Please note that if you're using an older browser which doesn't
support 128-bit encryption you may be having trouble accessing
our secure pages. Then you need to upgrade your Internet browser.
Don't worry - this is easy! Simply go to Microsoft (if using
Internet Explorer) or Netscape (if using Netscape) websites
where you can upgrade your browser directly.
Q. When my credit card will be charged?
A.
NYC Limousine™ will charge your credit card after your trip has been completed.
Some
vehicles such as stretch limousines for weddings & proms
or buses required a deposit.
Q. What is your cancellation policy?
A. We require 2 hours advance notice, otherwise we may charge late-cancellation fee.
Q. For what time should I schedule a reservation
with NYC Limousine™ for a pickup from the Airport?
A. We recommend scheduling your reservation time to
your flight’s estimated time of arrival.
Q. Will NYC Limousine™ charges me waiting time
if my flight is delayed?
A. No! NYC Limousine™ will monitor your flight to make sure your driver
will be there when the flight arrives.
Q. When does waiting time charge apply for pickup at the Airport?
A. NYC Limousine™ rarely charges for waiting time at the airport, because
most passengers are leaving the airport within 30 minutes.
We give passengers on a domestic flight 30 minutes free waiting
time from the time the flight lands, and for international
flights we give 45 minutes free waiting time from the time
the flight lands. After the free waiting time we charge
for waiting time in 15-minute increments. Waiting time charge
is equal to vehicle hourly rate, for example, luxury sedan hourly rate is $60 so for 15 minutes waiting time the charge is $15.
Q. I anticipate I will be delayed going through immigration or clearing customs
and I want to avoid paying waiting time; can I schedule my airport pickup reservation
with NYC Limousine™ to be picked up later then flight arrival time?
A. Yes, just select "Delayed Pickup" when booking your
airport pickup reservation. Delay pickup designed to provide passengers arriving on international flight with extra time to clear customs and immigration, if you anticipate that you will be delayed going through immigration or clearing customs and you want to avoid paying waiting time; just select delay pickup when you book your reservation, for example if you select 30 minutes delay pickup, then your driver will arrive to the Airport 30 minutes after your flight arrives. Your free waiting time will start 30 minutes after your flight arrivals.
For none US citizens arriving on international flights with checked luggage, we recommend 15-30 minutes delayed pickup.
Q. Does NYC Limousine™ provide a baby seat?
A. Yes, requests for baby seat should be submitted to NYC Limousine™ when booking
your reservation. Read more about child passenger safety law in New York State»
Q How much time should I allow to get to the airport?
A. The traffic flow between Manhattan to the Airports is unpredictable, please consult your Airline and use common sense when booking your reservation. Add extra time for bad weather or around holidays.
Average travel time to the New York City Area Airports:
|