A. All transactions with NYC Limousine take place on a secure server
using SSL encryption technology to ensure your personal and payment details are protected. To verify
that you are shopping in a secure environment, a padlock will appear in your browser.
A. Your credit card will be charged after the service is completed. *NOTE Prior to service, authorization hold will be placed on your credit card account for slightly more of the estimated cost of your reservation. Authorization hold request is a test to confirm that your credit card is valid and has available funds to accommodate the cost of your reservation. If you choose to pay cash, we will not charge your credit card and the authorization hold will be cancelled, thus rendering the balance available again. Holds may last as long as 30 days, depending on policy of the credit card issuing bank.
A. You may cancel your reservation by calling us two hours before pickup time without a charge. Email or fax notification requires 24 hours advance notice. Cancellation of bus reservation requires 24 hours advance notice. Failure to follow the cancellation guideline will result in late cancellation charge to your credit card. Late cancellation charge may equal the reservation cost. Our telephone numbers are +1 (212) 366-6600 or +1 (800) 505-7724.
A. It takes around 30 minutes to clear passport control. However, the wait time vary considerably by airport, terminal, time of year, weekday and time of day. The U.S. Customs and Border Protection Agency monitor the processing times (wait time) at the busiest international airports and publish their data on their website. The data collected from 2008 shows the average time it takes to clear passport control in each hour. You can view the data here: http://awt.cbp.gov/
. *NOTE the data DO NOT includes the time it takes to gather the luggage.
A. We don’t extra if your flight arrival time will change. We are monitoring all flights for arrival time change and we will update your reservation pickup time accordingly.
A. All our airport pickup rates include driver meet & greet. *NOTE driver meet & greet is not available when the parking lot adjacent to the terminal has height restrictions and vehicles such as high top vans or buses are unable to park near the terminal. You can find your vehicle at the passenger pickup area outside the terminal or request a VIP greeter for additional charge.
A. We rarely charge for waiting time at the airport, because most passengers are leaving the airport within 45 minutes and our airport pickup rates include complimentary waiting time, 45 minutes for international arrival and 30 for domestic arrival. The complimentary waiting time starts when your flight land. Waiting time charge starts after the complimentary waiting time end. The waiting time rate is equal to vehicle hourly rate
and is charge by 15 minutes increments.
A. Yes, you may request that your driver will get to the airport after the flight arrival time. For passengers arriving on International flight, we recommend that the driver will get to the airport 30 minutes after the flight land. The complimentary waiting time will start 30 minutes after the flight land.
A. Yes we can provide child safety seats or booster seat. *NOTE reservation with child safety seats requests must be booked 24 hours in advance.
Child Passenger Safety Law
New York State
The law requires children under the age of four to be restrained in a federally approved car seat when riding in a motor vehicle. If the weight of a child under the age of 4 exceeds 40 pounds (18 Kilograms), the child may be restrained in an appropriate child restraint system, allowing the child to use a booster seat. Children ages 4, 5, 6 and 7 must be properly secured in an appropriate child restraint system, one for which your child meets the weight and height recommendations of the child restraint manufacturer. [Section 1229-c(1), NYS Vehicle & Traffic Law] A child safety seat or harness/vest or booster seat may be used. Note: As of November 24, 2009, this requirement applies to all children until their 8th birthday. The vehicle's safety belts are not defined as a child restraint system under this law, as safety belts are not designed for children under 4'9" and therefore, do not protect young children. For-hire vehicles and their passengers are exempt from laws regarding car seats and seat belts. The law permits children under the age of seven to sit on an adult's lap. We encourage everyone to use child passenger safety seat and to buckle their seat belts while riding in our vehicles.
Children up to age eight or a weight of 80 pounds (36 Kilograms) must ride in a federally approved safety or booster seat in the rear seat of the vehicle. Children under age eight and over 80 pounds (36 Kilograms) must be in a rear seat and use a seat belt.
Children must ride in a proper child safety seat until they are above 6 years old and and 60 pounds (27 Kilograms). In addition, infants must ride in a rear-facing seat until they are one years old and 20 pounds (9 Kilograms). After a child exceeds these limits, the child must be secured in a booster seat with a lap and shoulder belt, until they outgrow the booster seat.
A. We recommend that you’ll allow 60 minutes travel time from Manhattan to JFK airport and Newark airport and 45 minutes to LaGuardia airport. *NOTE the traffic from Manhattan to the airport is unpredictable, please use common sense and add extra time for bad weather and during holidays.