Service Terms and Conditions
Tolls, parking, phone usage, STC (as defined below), airport
fees and other surcharges not included in the estimate may also apply to the
Late Cancellation and No Show Policy
Late cancellation fee will be charged to all reservations if
changed or cancelled within the minimum stated time and prior to the scheduled
pick up time.
A no show fee equal to the reservation rate plus gratuity,
STC, airport parking fee, fuel surcharge, tolls, parking and other charges will
be charged if the passenger does not arrive, as scheduled, at the designated
customer/chauffeur meeting location for all reservations.
To avoid a late cancellation or no show fee, the reservation
must be cancelled in accordance with NYC Limousine cancellation policy. To do
so you may either call 1-800-505-7724 or 1-212-366-6600.
If you experience difficulty locating the chauffeur, please
call the telephone number listed on the email confirmation. Leaving the pick-up
location without notifying NYC Limousine will result in a no-show charge.
Garage-to-Garage means charges are calculated by applying
the applicable hourly rate commencing from the time the chauffeur departs the
garage to begin service and continues through such time the chauffeur concludes
service and returns to the garage. The minimum number of billable hours appears
in the estimate, however does not always reflect the exact number of billable
Wait Time - Airport Transfers
All airport transfers allow for reasonable wait time due to
flight and baggage delays. If the customer requests additional wait time at
either the pickup or destination location, it will be added to the transfer
rate, which will be the hourly rate of the vehicle prorated at fifteen (15)
Wait Time - Non-Airport Transfers
Customers are permitted ten (10) minutes of wait time after
the scheduled pickup time. Wait time beyond the ten (10) minutes will incur the
transfer base charge plus the hourly charge prorated in fifteen (15) minute
Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense
items, some of which may not relate to the specific trip. The STC is always
calculated as a flat percentage of the base rate.
Fuel Surcharge is calculated as a flat percentage of the
Rate include the driver fee, service provider fee and
concierge fee. Concierge fee can be up to 100 percentage of the rate.
Rates prior to service are only an initial estimate of the
cost of services reserved. Wait time and/or additional services may change the
Child Safety Seats
For your convenient NYC Limousine can provide Child Safety
Seats. NYC Limousine may charge fee for the use of baby seat or booster seat. HOWEVER,
IT IS THE CUSTOMERS RESPONSIBILITY TO INSTALL THE CHILD SAFETY OR BOOSTER
SEATS. THE DECISION TO RIDE BY USE OF THE NYC LIMOUSINE SITE IS AT YOUR SOLE
RISK. NEITHER NYC LIMOUSINE, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE
SHAREHOLDERS, DIRECTORS, EMPLOYEES, PARTNERS, MEMBERS, MANAGERS, CONTRACTORS,
AGENTS, SUCCESSORS AND ASSIGNS MAKE ANY WARRANTIES OR REPRESENTATIONS AS TO THE
QUALITY, SAFETY, SECURITY, RELIABILITY OR TIMELINESS OF ANY RIDE OR TRIPS YOU
MAY TAKE OR TRANSPORTATION YOU MAY USE, AND ASSUMES NO LIABILITY OR
Lost or Misplaced Items
Please note that NYC Limousine assumes no liability for any
lost or misplaced personal property or any other items left in any vehicle.