A. All transactions with NYC Limousine take place on a secure server
using SSL encryption technology to ensure your personal and payment details are protected. To verify
that you are shopping in a secure environment, a padlock will appear in your browser. It is normally in
the status bar, towards the right hand side, at the bottom of your browser window. Please note that if
you're using an older browser, which doesn't support 128-bit encryption you may have trouble accessing
our secure pages. To upgrade your browser, simply go to Microsoft (if using Internet Explorer) or
Netscape (if using Netscape) Web sites, or your preferred browser, where you can upgrade your browser
A. Yes. To prevent the unauthorized use of your credit card when the credit card is not physically present in the car we require Credit card Authorization Form
to be completed and fax to us along with a clear photocopy of both sides of your credit card.
A. NYC Limousine will charge your credit card after your ride has been
completed. A deposit is required for some vehicles including stretch limousines for weddings and proms
A. We require two hours advance notice, otherwise we may charge a
A. Please schedule your pickup for your flight’s estimated time of
You never know for sure how long it takes to get through immigration and customs at JFK Airport or Newark airport, first you'll have to clear immigration and depending on how many other international flights have arrived around the same time yours did, it could take just a few minutes or 2 hours. Entering the United State with US passport is faster then non-US passport.
Then you will have to collect your luggage which also can take just a few minutes or can take 20-30 minutes depending on how quickly the baggage handlers get your luggage from the plane to the baggage carousels, then it will depend whether the customs officers wave you through or single you out for further inspection and search your luggage, which once again it can take a few minutes or can take another 15-20 minutes.
A. No! NYC Limousine will monitor your flight to make sure your driver
will be there when the flight arrives.
A. NYC Limousine rarely charges for waiting time at the airport, because
most passengers leave the airport within 30 minutes. We give passengers on a domestic flight 30 minutes
free waiting time from the time the flight lands, and for international flights we give 45 minutes free
waiting time from the time the flight lands. After the free waiting time we charge for waiting time in
15-minute increments. Waiting time charge is equal to vehicle hourly rate. For example, a luxury sedan
hourly rate is $60, so for 15 minutes of waiting time the charge is $15.
A. Yes, just select "Delayed Pickup" when booking your airport pickup.
Delayed pickup was designed to provide passengers arriving on international flights with extra time to
clear customs and immigration. When choosing “Delayed Pickup,” simply choose the amount of time you
need. For example, if you select a 30 minutes delayed pickup, your driver will arrive to the airport 30
minutes after your flight arrives. Your free waiting time will start 30 minutes after your flight
arrives. For non-US citizens arriving on international flights with checked luggage, we recommend 30 minutes delay pickup.
A. The traffic flow
between Manhattan to the airports is unpredictable. Please consult your airline and use common sense
when booking your reservation. Add extra time for bad weather and during holidays.
Average travel time to the New York City Area