Privacy Policy

Effective Date: July 1, 2018
Last updated: November 9, 2026

Overview

NYC Limousine discloses its information handling practices for visitors to nyclimousine.com. By using the website, you accept the terms of this policy, which is incorporated into our overall Terms of Service.

Information Collection

We collect personal information when you request information, send emails, or submit forms on our website. Registration for online reservations requires details about both the booking user and the traveler, including:

• Names, addresses, email addresses, and phone numbers
• Company affiliations
• Credit card information
• Travel itineraries

Our website uses cookies and tracks IP addresses and browsing patterns to improve your experience.

Data Ownership & Third Parties

NYC Limousine owns all collected personal data. Third-party vendors may host or operate portions of our website but cannot claim ownership or use information beyond site operations.

Use & Disclosure

Personal data supports service delivery and administration. We share information with partners assisting in service provision (e.g., credit card processors). We may use data for marketing purposes and may provide contact details to third parties. In bankruptcy or asset sale scenarios, personal information may transfer with business assets. This paragraph does not apply to information received through our AI assistant connector, which is described in the next section.

We employ transparent GIF files (advertising pixels) for managing online advertising and tracking.

AI Assistants (ChatGPT, Claude and Others)

You can get NYC Limousine prices and service information inside AI assistants such as ChatGPT, Claude, Gemini and Grok through our connector at limoagent.ai (see Use us in AI assistants). This section explains exactly what the connector receives, what it sends back, why, who else receives it, how long we keep it, and your choices. It applies to the connector only. If you book on nyclimousine.com, the rest of this policy applies to the information you enter there.

What we receive

The connector has three tools. When you ask an assistant something, the assistant sends us only the details that tool needs:

• Price quotes (get_quote): pickup and drop-off locations (an address, place or hotel name, airport or ZIP code), pickup date and time, return date and time for round trips, service type (one way, round trip or hourly), number of hours for hourly service, number of passengers, number of checked bags, and any add-ons you ask for with their quantity (for example child car seats or a VIP Greeter).
• Vehicle list (list_fleet): optionally, the number of passengers and bags, used to show which vehicles fit.
• Service questions (ask_knowledge): the text of your question (for example about cancellations, pets or child seats).

We do not receive your name, email address, phone number, payment information, your assistant account, or the rest of your conversation. We do not ask for any personal information. Please do not put personal details (such as a name or phone number) in a location or question, because whatever is typed there is sent to us as written.

We also automatically record technical information for each request: the IP address it came from, the country of that IP address, the name of the assistant app, the time of the request, which tool was used, the details sent to that tool and whether it succeeded. For ChatGPT and Claude the request comes from the assistant provider's servers, so this IP address is the provider's, not your device's. In our request database, email addresses, phone numbers and card-like numbers in the request are masked before storage; our server's working log files may contain the request text as sent.

What we send back

• Price quotes: the addresses as we resolved them, every available vehicle with its total price (fuel surcharge and sales tax included; tolls and airport fees extra) and its passenger and luggage capacity, billable hours for hourly service, the add-ons available with their prices and totals, any add-ons that could not be added and why, a quote code (for example NYC-HGWY3), a "valid until" date, and links to nyclimousine.com: a booking link that opens our website with your trip filled in, and a quote link (one per vehicle, or one per round trip). Anyone who has a quote link can open that quote and see the trip details in it, so share it only with people you want to see your trip.
• Vehicle list: our vehicle classes with passenger and luggage capacity and descriptions.
• Service questions: an answer based on our own service information.

The connector gives prices and information only. It cannot book, change or cancel a ride, and it does not take payment.

How we use it

• To calculate your price, resolve the addresses and create your quote.
• To save the quote under its quote code, so that the link the assistant gives you opens on nyclimousine.com with your trip filled in, and so our office can find the quote if you call or write to us.
• To answer your service question.
• To run and protect the connector: preventing abuse and setting rate limits, fixing errors, and measuring overall use (for example how many quotes each assistant app requests).
• To improve our prices, answers and service, using quote and question records (for example, a question we could not answer is sent to our team so we can add the answer).

We do not use information from the connector for marketing or advertising, do not combine it with other information to identify you, do not use it to build profiles, and do not sell or rent it to anyone.

Who receives it

• Google Maps Platform, which receives the pickup and drop-off locations (and the pickup time, for traffic-aware drive time) to find the address and calculate the route used for the price. Google handles this under its own privacy policy.
• Anthropic (the maker of the Claude AI models), which receives the text of a service question when our own service information does not already contain the answer, to understand the question and write the answer. Anthropic handles this under its own commercial terms and privacy policy.
• Google Workspace email, used to send our team an internal alert containing a service question that could not be answered, so we can add the answer.
• Service providers that host and run our systems (such as cloud hosting, database, network and security providers, including Cloudflare). They process the information only on our behalf, to run the connector.
• NYC Limousine staff, who can look up a saved quote by its quote code when you contact us.
• Authorities, if required by law.
• The AI assistant's provider (for example OpenAI for ChatGPT or Anthropic for Claude) receives what we send back, because it shows our answer to you. Your conversation with the assistant is handled by that provider under its own privacy policy, not by us.

We do not share connector information with anyone else.

How long we keep it

• Saved quotes (trip details, add-ons, prices and quote code) are kept for up to 12 months after they are created and then deleted. If you book a ride with a quote, the booking is kept under the rest of this policy.
• Request records (IP address, country, assistant app, time, tool and the details sent, including service questions) are kept for up to 12 months and then deleted. Our server's working log files are overwritten automatically as they fill up, usually much sooner.
• Prices in a quote can change; the price is confirmed on nyclimousine.com when you book. A quote link cannot be used to book a pickup that is less than 1 hour away.
• Copies in backups may remain until those backups are replaced in our normal backup cycle.

Your choices and controls

• You choose what to send: the connector only receives what you ask for, and you never need to give personal information to get a price.
• You can stop using the connector at any time by disconnecting or removing the NYC Limousine plugin or connector in your assistant's settings.
• To see or delete a saved quote early, contact us through our Contact Us page or call (212) 366-6600 and give the quote code. We delete it within 30 days. Because we don't know who you are, the quote code is how we find your data.
• You can also delete your conversation, or change how your conversations are used, in your AI assistant's own settings.

Security, location and children

Connector traffic is encrypted (HTTPS), and access to stored quotes and logs is limited to staff and providers who need it. The information is stored and processed in the United States. The connector is not directed to children under 13, and we do not knowingly collect information from them.

User Control / Opt-Out

You can opt out of marketing communications or third-party sharing by contacting us via our Contact Us page. We may disclose information to law enforcement or government officials as required by law or at our sole discretion. For information received through our AI assistant connector, see "Your choices and controls" in the AI Assistants section.

Accessing & Modifying Data

You can access, update, or delete your personal information by contacting NYC Limousine. Please note that deletions do not remove data from archived or backup databases.

Security

We implement industry-standard security measures including encryption, SSL certificates, firewalls, offline protections, and employee access restrictions. Personal information is maintained and processed in the United States.

Policy Modifications

NYC Limousine may amend this policy at any time. Significant changes to how we use your information will prompt email notification with opt-in choices.

Text Messaging & Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

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If you have questions about this privacy policy, please contact us or call (212) 366-6600.